Just a thought to all,
Back in the old days, before the internet, when someone wrote something to you and it ticked you off, by the time you got around to finding the time to find the writing paper,envelope and pen and sat down to write a reply, you had calmed down. With the invention of the internet and emails, etc we all tend to answer right away, LIKE RIGHT NOW.
For my own use, I developed the 24 hour rule. If I feel compelled to reply in a tone that might aggravate the situation I write it, let it sit for 24 hours and then either modify it or delete it. Usually most misunderstandings are because we are all in such a rush with jobs, kids, grandchildren (for us lucky ones) andnever take time to really read what someone intended.
Just a thought!